Our goal at Merrichase is to ensure complete satisfaction with your purchase. To be eligible for a full refund or exchange the following returns policy applies:
Items can be returned for a full refund or exchanged within 30 days of delivery date. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
Your purchase must be unused and in the same condition that you received it in with tags still attached.
To complete your return, Merrichase requires a receipt of proof of purchase.
Please email us at email@example.com before sending back the return.
Once your return is received and inspected, we will send you an e-mail notification of receipt of returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please allow 7-10 days for refund to appear on your credit card statement.
We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an e-mail at firstname.lastname@example.org and send your item to 229 East 85th Street # 522, New York, New York 10028.
We recommend you ship via insured ground service with a tracking number. Return shipping costs are the responsibility of the customer. We are not responsible for lost or damaged goods.
Please send returns to:
229 East 85th Street #522
New York, New York 10028